We have an existing monitoring system, which monitors our device performance. For ticketing needs, we are planning to integrate it with trudesk. To attach trudesk with our monitoring system, we require a custom field in ticketing ( i.e. System Id, Subsystem id ).
** Do you have any roadmap for this ??
We are trying to understand trudesk more to customize it further for our business needs. During our initial evaluation of trudesk (0.9), we saw an import plugin option and now it seems missing.