Disconnected after creating a ticket

General Support
1

I’m having an issue that its’s driving me crazy. I have installed Trudesk via Docker in a AWS EC2 instance and whenever I create a new ticket I get Disconnected. It looks similar to this problem: Can't create new tickets - #6 by abaytler

This is the error I get:

image
image1491×77 10.6 KB

I also have NGNIX Proxy Manager with Websockets support enabled.

Any help will be appreciated. I have to login every time I create a new ticket. This behavior does not happen in my local instance in Ubuntu. Everything else works fine.

PD: Elastic Search is not configured. This is an awesome project btw.

2

Nginx is killing the connection. Need to see Trudesk server logs to make sure it’s not crashing and then review the Nginx Config.

3

Thanks a lot for your response. I logged in to the application using the public ip instead of using ngnix and I get the same problem.

This is the log:

2022-10-06T14:39:04: PM2 log: App [trudesk:0] exited with code [0] via signal [SIGINT]
2022-10-06T14:39:05: PM2 log: pid=21 msg=process killed
2022-10-06T14:39:05: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-06T14:39:05: PM2 log: App [trudesk:0] online
2022-10-06T14:50:33: PM2 log: Stopping app:trudesk id:0
2022-10-06T14:50:33: PM2 log: App [trudesk:0] exited with code [0] via signal [SIGINT]
2022-10-06T14:50:33: PM2 log: pid=37 msg=process killed
2022-10-06T14:50:33: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-06T14:50:33: PM2 log: App [trudesk:0] online
2022-10-06T15:14:06: PM2 log: Stopping app:trudesk id:0
2022-10-06T15:14:06: PM2 log: App [trudesk:0] exited with code [0] via signal [SIGINT]
2022-10-06T15:14:06: PM2 log: pid=110 msg=process killed
2022-10-06T15:14:06: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-06T15:14:06: PM2 log: App [trudesk:0] online
2022-10-06T20:20:40: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-06T20:20:40: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-06T20:20:40: PM2 log: App [trudesk:0] online
2022-10-06T20:58:04: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-06T20:58:04: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-06T20:58:04: PM2 log: App [trudesk:0] online
2022-10-07T11:17:28: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-07T11:17:28: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T11:17:28: PM2 log: App [trudesk:0] online
2022-10-07T12:54:23: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-07T12:54:23: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T12:54:23: PM2 log: App [trudesk:0] online
2022-10-07T13:12:31: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-07T13:12:31: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T13:12:31: PM2 log: App [trudesk:0] online
2022-10-07T13:19:41: PM2 log: Stopping app:trudesk id:0
2022-10-07T13:19:41: PM2 log: App [trudesk:0] exited with code [0] via signal [SIGINT]
2022-10-07T13:19:41: PM2 log: pid=682 msg=process killed
2022-10-07T13:19:41: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T13:19:41: PM2 log: App [trudesk:0] online
2022-10-07T13:21:06: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-07T13:21:06: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T13:21:06: PM2 log: App [trudesk:0] online
2022-10-07T13:33:00: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-07T13:33:00: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T13:33:00: PM2 log: App [trudesk:0] online
2022-10-07T13:49:00: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-07T13:49:00: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T13:49:00: PM2 log: App [trudesk:0] online
2022-10-07T13:54:00: PM2 log: Stopping app:trudesk id:0
2022-10-07T13:54:00: PM2 log: App [trudesk:0] exited with code [0] via signal [SIGINT]
2022-10-07T13:54:00: PM2 log: pid=814 msg=process killed
2022-10-07T13:54:00: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T13:54:00: PM2 log: App [trudesk:0] online
2022-10-07T14:00:01: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-07T14:00:01: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T14:00:01: PM2 log: App [trudesk:0] online
2022-10-07T14:32:39: PM2 log: Stopping app:trudesk id:0
2022-10-07T14:32:39: PM2 log: App [trudesk:0] exited with code [0] via signal [SIGINT]
2022-10-07T14:32:39: PM2 log: pid=879 msg=process killed
2022-10-07T14:32:39: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T14:32:39: PM2 log: App [trudesk:0] online
2022-10-07T14:33:27: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-07T14:33:27: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T14:33:27: PM2 log: App [trudesk:0] online
2022-10-07T14:37:54: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-07T14:37:54: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T14:37:54: PM2 log: App [trudesk:0] online
2022-10-07T17:14:51: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-07T17:14:51: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-07T17:14:51: PM2 log: App [trudesk:0] online
2022-10-11T16:03:01: PM2 error: Error: ENOSPC: no space left on device, write
2022-10-11T18:06:27: PM2 log: Launching in no daemon mode
2022-10-11T18:06:27: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-11T18:06:27: PM2 log: App [trudesk:0] online
2022-10-11T18:38:24: PM2 log: Launching in no daemon mode
2022-10-11T18:38:24: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-11T18:38:24: PM2 log: App [trudesk:0] online
2022-10-11T18:44:39: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-11T18:44:39: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-11T18:44:39: PM2 log: App [trudesk:0] online
2022-10-11T19:11:43: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-11T19:11:43: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-11T19:11:43: PM2 log: App [trudesk:0] online
2022-10-12T13:36:13: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-12T13:36:13: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-12T13:36:13: PM2 log: App [trudesk:0] online
2022-10-12T14:01:37: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-12T14:01:37: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-12T14:01:37: PM2 log: App [trudesk:0] online
2022-10-13T18:38:24: PM2 log: [PM2] This PM2 is not UP TO DATE
2022-10-13T18:38:24: PM2 log: [PM2] Upgrade to version 5.2.2
2022-10-14T14:26:16: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-14T14:26:16: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-14T14:26:16: PM2 log: App [trudesk:0] online
2022-10-14T18:38:24: PM2 log: [PM2] This PM2 is not UP TO DATE
2022-10-14T18:38:24: PM2 log: [PM2] Upgrade to version 5.2.2
2022-10-15T18:38:24: PM2 log: [PM2] This PM2 is not UP TO DATE
2022-10-15T18:38:24: PM2 log: [PM2] Upgrade to version 5.2.2
2022-10-16T18:38:24: PM2 log: [PM2] This PM2 is not UP TO DATE
2022-10-16T18:38:24: PM2 log: [PM2] Upgrade to version 5.2.2
2022-10-17T18:38:24: PM2 log: [PM2] This PM2 is not UP TO DATE
2022-10-17T18:38:24: PM2 log: [PM2] Upgrade to version 5.2.2
2022-10-18T14:49:12: PM2 log: App [trudesk:0] exited with code [1] via signal [SIGINT]
2022-10-18T14:49:12: PM2 log: App [trudesk:0] starting in -fork mode-
2022-10-18T14:49:12: PM2 log: App [trudesk:0] online

4

Sorry for the confusion. That’s not the correct log that’s just the PM2 log. The log I’m looking to see is in the trudesk director under logs/output.log and logs/error.log

5

Hi Polonel - loving the system. I had the same issue, booted every time I made a ticket. Turned off elastisearch as it’s the only error I had in logs in the gui. Problem went away.

I couldn’t get elastisearch to work at any point so far anyway.

I’m running in a docker container for info.