Duplicate token for push service and never received the first one

General Support
1

Hi

regarding another topic in forum (Uable to signup to for push notification) , the push notification service was bad some days ago .

I ask for a key some times ago but never received any token or update about my request. Now, when I try to ask for a token/key, the website says :

  • E11000 duplicate key error index: trudesk-push.accounts.$hostname_1 dup key: { : “XXXX.xxx.com” }

(with the right url of my website of course) . How to retrieve an access to push service ?

Regards,
Zeb

2

Hi,

no reply ? :confused:

3

I’m looking into the push server.

4

Thank you ! . My FQDN starts by “https://knight.po…com”

Regards,
Zeb

6

Email sent with details.

7

Thank you !

Login to push is not ok , but not able to connect mobile application .

Email sent too .

Regards,
Zeb

8

What error is the mobile app giving. You must connect the mobile app to your Trudesk instance not the push server.