Error in mail server

General Support
1

Mail server not connected . when try to connect mailer i got below error.

connect non ssl ,
server : imap.gmail.com
port: 993

2/26 17:41:13 [4472] - e[32minfoe[39m: trudesk Ready
2/26 17:41:13 [4472] - e[34mdebuge[39m: Number of Tasks: 0
2/26 17:41:18 [4472] - e[34mdebuge[39m: message=Timed out while authenticating with server, stack=Error: Timed out while authenticating with server
at Timeout._onTimeout (D:\trudesk\node_modules\imap\lib\Connection.js:139:17)
at ontimeout (timers.js:436:11)
at tryOnTimeout (timers.js:300:5)
at listOnTimeout (timers.js:263:5)
at Timer.processTimers (timers.js:223:10), source=timeout-auth
2/26 17:41:19 [Child:Cache:404] - e[34mdebuge[39m: Pulled 0
2/26 17:41:19 [Child:Cache:404] - e[34mdebuge[39m: Cache Loaded

2

This is not an error with trudesk, this is a misconfiguration on your settings. Please refer to the gmail IMAP documentation. It states SSL is required for port 993.

https://support.google.com/mail/answer/7126229?hl=en

Please configured your setting correctly. I have tested gmail and it works correctly when configured correctly.

3

Hi I had configured the mail and its giving a message that
2/27 16:25:35 [1896] - e[34mdebuge[39m: Processed 1 Mail> Ticket
However the ticket is not showing in the active tickets.

Kindly let me know did i miss any configuration.

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4

Please see: Mail not synchronising