How to create tickets automatically when an email is sent to particular email

Hi,

I have had a look in Freshdesk, Zendesk etc., and curious to know whether the same feature is also available in Trudesk also.

If we give the users an email like support@mydomain.com, if the users send email to that email. Can it be converted into tickets?

Please advise.

Yes its called Mail Check. Its in settings.