How to create tickets automatically when an email is sent to particular email

#1

Hi,

I have had a look in Freshdesk, Zendesk etc., and curious to know whether the same feature is also available in Trudesk also.

If we give the users an email like support@mydomain.com, if the users send email to that email. Can it be converted into tickets?

Please advise.

#2

Yes its called Mail Check. Its in settings.

#3

Hello Polonel,

Can you please let me know how to stop above auto create ticket from other domain emails.

I just want to create only few my domains able to create ticket.

One more thing. If any my customers open & create ticket and get ticket information on there email id. If they response from email ID ticket status need to change. Like ticket is closed and customer response from same email tried then need to change ticket status reopen/open.

Please advise.

#4

Turn off “Create Account” in mail check settings. Then manually create an account for each user you wish to accept tickets from. (email address must match the from email address). Any emails that do not match a user’s email address will be dropped and not processed.

#5

Hello Chris,

I have already done setting as you suggested above. Turn off “Create account” in mail check setting. But it’s still the same issues. Auto create ticket and send user information on that email ID.

But Let me wait 1 more day to confirm issues continues or not.

Thanks.