Feature:
We have an existing monitoring system, which monitors our device performance. For ticketing needs, we are planning to integrate it with trudesk. To attach trudesk with our monitoring system, we require a custom field in ticketing ( i.e. System Id, Subsystem id ).
** Do you have any roadmap for this ??
We are trying to understand trudesk more to customize it further for our business needs. During our initial evaluation of trudesk (0.9), we saw an import plugin option and now it seems missing.
Custom fields on the Ticket objects is on the roadmap. I do not have a eta on when it will get implemented as I’m currently rewriting the entire agent system.
What you saw in the 0.9 beta was testing plugins. Plugins are still built into the system, they have been disabled until I can get a library of plugins available and expand on their functionality a little. Currently the only plugin I had for testing was an IP Address Management Plugin.
Is there any update on this feature?
Im very interested in this plugin idea, any updates would be great
Plugins are still built into Trudesk they just remain disabled. In the current implementation, there’re a few limitations to what they can do. It’s more of an extension system. Think like Invoices, Time Management, etc. Plugins were built as node modules that added functionality that wasn’t initially built into the core. It hasn’t been visited in some time because of the development on Trudesk Cloud.