Mobile app not working -

General Support
1

Hi .

Every time I try to connect to my server, the mobile application connection failed, message is “Could not connect. Please check server and try again”.

In server field : myserver.mydomain.com (without https://)
In username : an Admin username (agent) from my server
In password: the right password

Is the app working with self hosted server ?

Regards,
Zeb

2

hi,

any idea ?

3

I’m having the same issue.

is it a problem with the site hosting the API key?

4

@polonel > could you reply please ?

5

hmmm. is stil somebody behind this product ?

6

i had the same problem. Add :8118 (default trudesk port), something like this… myserver.mydomain.com:8118