No API Key assigned to this User

General Support
1

The api work as expected for the root user(user created while installation process).
But when a new user with ‘admin’ role is created and try to login , getting response at “No API Key assigned to this User.” and hence the other apis cannot be called without the access token

Please help in finding doc for this or the steps to give access to user with different roles to get access to fetch and create tickets?

thanks for the support.

2

What version are you running. This was fixed already.

3

1.0.16
->when user login to dashboard and click on add access token then api getting token and working as, expected, is there any setting available to automatically enable access token when new user added?

4

This is an issue with v2 api. Fix will be in 1.0.17