No E-Mail when updating a Ticket

[benfolds]

Hi, i have an issue on a new installation. When updating a ticket, no mail to the client will be sent. At the settings, there is no option for “ticket-updated”, as seen in the feature:

[BETA] Email Notification Templates

Currently, the new email notification template system is in a beta state. Much of its core functionality is in place. The system comes with a visual editor for creating the email templates. It utilizes a third-party component (https://grapesjs.com/) for this functionality. Some features of the visual editor are still being customized to work correctly within trudesk. If you wish to opt into using this beta feature you must enable it in the settings. If enabled it will pull the templates create…

Is there any configuration missing or do you have any hint for me?
Version is 1.1.10, we are using the docker image.

Thanks alot!
Martin

PS: SMTP is working

[vishnu]

I also having the same issue

[vishnu]

@polonel What could be the reason? I am using the latest version of trudesk. Also I am not able to edit email templates as well. Getting same message as show in “Template editing is not available · Issue #550 · polonel/trudesk · GitHub”

[nmincone]

Same issue, I’ve tried everything perhaps it’s a known bug/issue awaiting release fix??