Is it possible to add the 2 following features, please?
- Send email to multiple addressees (adding a field to enter emails inside) when an user answer to a ticket and even creating a new one (in addition of the notification on the web interface),
- Add multiple attachments in the answer, please?
It can already do both of those things.
- When it sends an email it sends it to everyone in the
SendMailTo list of the group as well as Team members for that ticket.
- You can attach as many attachments to a ticket as you wish. Both through file attachments and inline image attachments.
It’s too awesome!
You’re right sorry and thanks for this work!!!
**Edit : **
I forgot to mention that I can’t drag/drop a pdf file for example. Is there a way to easily add an upload button, please? Or another way to attach pdf files?