Hi,
I installed the latest version of Trudesk in our company and added email notifications, but there’s a problem: when a new ticket is created, all agents receive email notifications. I found some old topics about the same issue, but no real solution.
Is it possible to opt out of these notifications, or configure them so that only the assigned agent receives the notification? Alternatively, can we set it so that only one department gets the notification?
Basically, we have two helpdesk agents who should receive notifications for all new tickets, and six level 2 support staff who should only receive notifications when a ticket is assigned to them.
Thank you in advance!