Hi,
Is the watcher list, you have mentioned in the post, implemented?
We would like to send mail alerts to all agents when an update or ticket is assigned. If the admin could add agents to the watcher’s list would be very helpful.
Hi,
Is the watcher list, you have mentioned in the post, implemented?
We would like to send mail alerts to all agents when an update or ticket is assigned. If the admin could add agents to the watcher’s list would be very helpful.