for consideration: allow multiple users to be assigned to a ticket as watchers, they will receive all notifications about that ticket
Right now there is the Subscribe switch at the top of the tickets which will send all notifications to the user that subscribed.
To clarify, you’re suggesting that an agent can add these users to the subscribe list?
I see, that is useful but would be better if an administrator can subscribe others to the ticket
Yes. I can get this implemented.