Tickets Not Resolving

I’m evaluating Trudesk and have an unfortunate issue that even when a ticket is closed, the system does not appear to recognize it as resolved. This has a two-fold effect of leaving tickets flashing as “overdue” after a few days:

It also prevent the “tickets completed” stat on the dashboard from updating.

I’ve poured through the settings but cannot seem to find something that will resolve these issues. I doubled checked to ensure that the “Closed” ticket has the appropriate toggles but to no avail.

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