TruDesk docker-compose.yml / Cannot create ticket

General Support Support v1.0
1

Hi,

First of all let me say I love this project.

Second, I crated a docker-compose file which could be added to the documentation.
It is missing the instructions for the backup volume anyway.

version: '3'
services:
  mongodb:
    container_name: mongodb
    image: 'mongo:3.6'
    volumes:
      - '/data/db:/data/db'
      - '/data/configdb:/data/configdb'
  trudesk:
    container_name: trudesk
    image: 'polonel/trudesk'
    environment:
      - NODE_ENV=production
      - TRUDESK_DOCKER=true
      - TD_MONGODB_SERVER=mongodb
      - TD_MONGODB_DATABASE=trudesk
    ports:
       - 32772:8118
    volumes:
      - '/data/trudesk/uploads:/usr/src/trudesk/public/uploads'
      - '/data/trudesk/plugins:/usr/src/trudesk/plugins'
      - '/data/trudesk/backups:/usr/src/trudesk/backups'
      -  '/data/trudesk/logs:/usr/src/trudesk/logs'
    links:
      - 'mongodb:mongodb'

Third, I get an error when trying to create a ticket.

Error: [object Object]

DISMISS

                        9/18 21:51:11 [18] - info:     .                              .o8                     oooo

9/18 21:51:11 [18] - info: .o8 "888 888 9/18 21:51:11 [18] - info: .o888oo oooo d8b oooo oooo .oooo888 .ooooo. .oooo.o 888 oooo 9/18 21:51:11 [18] - info: 888 888""8P 888 888 d88’ 888 d88' 88b d88( “8 888 .8P’
9/18 21:51:11 [18] - info: 888 888 888 888 888 888 888ooo888 "Y88b. 888888. 9/18 21:51:11 [18] - info: 888 . 888 888 888 888 888 888 .o o. )88b 888 88b.
9/18 21:51:11 [18] - info: “888” d888b V88V"V8P' Y8bod88P” Y8bod8P' 8""888P' o888o o888o 9/18 21:51:11 [18] - info: ========================================================================== 9/18 21:51:11 [18] - info: trudesk v1.0.16 Copyright (C) 2014-2019 Chris Brame 9/18 21:51:11 [18] - info: 9/18 21:51:11 [18] - info: Running in: production 9/18 21:51:11 [18] - info: Server Time: Wed Sep 18 2019 21:51:11 GMT+0000 (Coordinated Universal Time) 9/18 21:51:12 [18] - info: Connected to MongoDB 9/18 21:51:15 [18] - info: Trudesk Install Server Running... 9/18 21:53:57 [34] - info: . .o8 oooo 9/18 21:53:57 [34] - info: .o8 "888 888
9/18 21:53:57 [34] - info: .o888oo oooo d8b oooo oooo .oooo888 .ooooo. .oooo.o 888 oooo
9/18 21:53:57 [34] - info: 888 888""8P 888 888 d88' 888 d88’ 88b d88( "8 888 .8P' 9/18 21:53:57 [34] - info: 888 888 888 888 888 888 888ooo888 "Y88b. 888888.
9/18 21:53:57 [34] - info: 888 . 888 888 888 888 888 888 .o o. )88b 888 88b. 9/18 21:53:57 [34] - info: "888" d888b V88V"V8P’ Y8bod88P" Y8bod8P’ 8""888P’ o888o o888o
9/18 21:53:57 [34] - info: ==========================================================================
9/18 21:53:57 [34] - info: trudesk v1.0.16 Copyright (C) 2014-2019 Chris Brame
9/18 21:53:57 [34] - info:
9/18 21:53:57 [34] - info: Running in: production
9/18 21:53:57 [34] - info: Server Time: Wed Sep 18 2019 21:53:57 GMT+0000 (Coordinated Universal Time)
9/18 21:53:57 [34] - info: Connected to MongoDB
9/18 21:54:00 [34] - info: SocketServer Running
9/18 21:54:01 [34] - info: TruDesk is now listening on port: 8118
9/18 21:54:01 [34] - info: trudesk Ready
Invalid Log File…

What about the invalid log file? is a logging volume needed?

Thank you! I hope to find a solution rather soon. Thanks

2

Edit: I added a logs volume (and created the folder on the host) and added the ports (which I just forgot).

But I still get the error invalid Log file…
I assume this is connected to the inability to create a ticket?

3

I noticed I’m not able to assign a group within the create ticket dialog.
Which groups are supposed to be selected and where can I create them.

I created customer group for example but it’s not visible.

4

I tried it with different users now but to no avail,

The fun thing is there is a ticket visible in the dashboard stats but nowhere else.

T#1001

Clicking it leads to the ticket page but nothing’s there.

5

Did you manage to resolve this issue?
I’ve got the same issue, where there are tickets created but can’t be viewed by the agents but can be viewed by the customer.

Regards,