Thanks for this wonderful software that is TruDesk!
I was wondering if it was possible to let Support Agent define assignee by themself when opening a ticket on behalf of an user?
I have actually 3 “Permissions groups” as described below:
Admin - Admin role (Hierarchy disabled)
Support - Support Agent role (Hierarchy enabled)
When someone from the Support Agent role open a ticket on behalf of an user he can’t set the assignee.
Playing with the settings I found that it seems the only solution is to give the Admin Role to the “Support” permissions group.
What am I missing/doing wrong or is this corrrect behaviour?
Thanks in advance for your support and have a nice day!